Privacy Policy
At Zénith Conciergerie, discretion and the protection of your personal data are not optional — they are fundamental pillars of our profession. This policy explains how we collect, use and protect your information.
1. Data Controller
Zénith Conciergerie — Abidjan, Ivory Coast
Email: [email protected]
2. Data Collected
We only collect the data necessary to provide our services:
- Identity: first name, last name
- Contact details: email, phone / WhatsApp
- Content of your request (services of interest, message)
- Anonymous audience measurement, only with your consent (see §7): page views, device and browser type, approximate country — no cookies, no identification
3. Purposes of Processing
Your data is used exclusively for:
- Responding to your contact request
- Providing the concierge services requested
- Managing our business relationship
- Complying with our legal obligations
We never sell, rent or share your data with third parties for commercial or advertising purposes.
4. Data Retention
Your data is retained for the duration necessary to provide our services and comply with our legal obligations (generally 3 years after the last contact, unless a longer period is legally required).
5. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or alteration: encrypted communications (HTTPS), restricted access, secure hosting.
6. Your Rights
In accordance with applicable data protection legislation, you have the following rights:
- Access: obtain a copy of your personal data
- Rectification: correct inaccurate or incomplete data
- Erasure: request deletion of your data
- Objection: object to the processing of your data
- Portability: receive your data in a structured format
To exercise these rights, contact us at [email protected]. We commit to respond within one month.
7. Cookies and audience measurement
Our website uses no advertising or cross-site tracking cookies. Only a local technical storage keeps your privacy choice for 12 months.
To understand site traffic and improve it, we use anonymous audience measurement via Cloudflare Web Analytics, a cookieless tool. The data collected (page views, device and browser type, approximate country) cannot identify you and is never cross-referenced between sites. It is retained in aggregated, anonymous form by Cloudflare (generally 6 months).
This audience measurement only runs with your consent: no tracking script loads until you have accepted. You can accept, decline or customise your choice from your first visit, and change it at any time via the link at the bottom of every page.
8. WhatsApp and Communications
If you contact us via WhatsApp, your exchanges are subject to WhatsApp's privacy policy (Meta). We invite you to consult it on whatsapp.com.
9. Changes
This policy may be updated. Any significant changes will be notified to you by appropriate means.
10. Contact
For any question regarding this policy or the processing of your data: [email protected]